Support
Frequently asked questions.
Where a specification is still being verified with our manufacturing partner, we say so rather than guess.
The TrailBottle
The integrated bowl is designed for everyday drinking sessions for small, medium and large dogs. For multi-dog households or long days out, the Adventure Duo lets you refill without rationing.
One insulated bottle, an integrated drinking bowl at the base, a compartment for treats or a measured portion of food, and a holder for a roll of waste bags.
Rinse the bowl and bottle with warm soapy water after each outing and let the parts air dry separately. Detailed dishwasher guidance will be confirmed with our manufacturing partner before launch.
The TrailBottle is built to seal for transport in a pack or a car footwell. Independent leak-resistance test results will be published here once testing is complete.
Every surface that touches water, treats or food is intended to be food-safe. Exact material specifications and certification documents are pending supplier verification and will be listed on this page.
Orders & shipping
Yes — free U.S. shipping on orders of $50 and above. Orders below the threshold are charged the standard rate shown at checkout.
Orders ship within the United States. Exact carrier transit times and daily cut-offs will be confirmed once fulfillment is finalized, and you receive tracking as soon as your order leaves the warehouse.
Contact us as soon as possible after ordering. If the order has not entered fulfillment we can still change or cancel it.
Use the TrailBottle on real walks. If it has not earned its place in your kit within 30 days of delivery, contact us and we will arrange a return and make it right.
Join the Pack with your email and use code WELCOME10 for 10% off your first order.